Returns & Exchange

RETURNS & EXCHANGE

For any reason, if you are not happy with your purchase, you can exchange or return most items for a refund (excluding original shipping charges) within 14 days of the date of receipt. Any returned items must be in "the original condition."  This means that the item(s) should be unused, unwashed, devoid of any stains, scuffs, and tears. All item(s) must be returned in their original condition with the manufacturer tags.  Returns that do not meet this criteria will be deemed non-returnable and will be denied.

RETURNS

For purchases with paid shipping: The initial shipping costs and return shipping costs are the customer’s responsibility. We will provide a return label. Refunds will be processed after the returned item is inspected, deducting the initial shipping costs and return shipping costs.

For purchases with free shipping: Only the return shipping costs are the customer’s responsibility. We will provide a return label. Refunds will be processed after the returned item is inspected, deducting the return shipping costs. The initial shipping costs are covered by Cookman.

EXCHANGES

For purchases with paid shipping: The initial shipping costs are the customer’s responsibility. A return label will be provided for the return. After the returned item and the new order are inspected, the refund will be processed, deducting the initial shipping costs. Return shipping costs are covered by Cookman.

For purchases with free shipping: No shipping costs are the customer’s responsibility. A return label will be provided. After the returned item and the new order are inspected, the refund will be processed. Both the initial and return shipping costs are covered by Cookman.

 

To start the exchange/return process, please contact our email with your order number (4 or 5 digits). info@cookmaneu.com

Returns are credited to the original payment method, unless received more than 14 days after the date of receipt.

Refunds will not be issued until the return has arrived at the our warehouse and has been approved.