Dear Customer,
We’re sorry to hear about your experience and we completely understand your concern.
We did reply as soon as we received your message to let you know that exchanges are free of charge. To proceed, you simply need to place a new order for the correct size and send us the new order number so we can provide you with a return label.
It’s possible that our previous message landed in your spam folder, so please feel free to check there. If you still can’t find it, don’t hesitate to contact us again ; we’ll be happy to assist you and make sure everything is resolved smoothly.
Thank you for your patience and understanding!
